General Manager

The General Manager is in the top executive level position within the tribal gaming and hospitality industry for the Wichita and Affiliated Tribes. The primary purpose of this position is to serve as the General Manager for all tribal gaming activities and hotel operations within the jurisdiction of the Wichita and Affiliated Tribes. This position reports directly to the Wichita Executive Committee or designated tribal management board to ensure the successful development and continuation of stable gaming and hospitality enterprises.

 

AUTHORITY

The General Manager shall have authority and oversight of business matters including strategic plans, administrative and financial operations, and supplemental revenue-generating services in the conduct of business related to gaming and hospitality. Signatory authority for vendor agreements and purchase amount thresholds shall be determined by the Wichita Executive Committee or designated tribal management board. The General Manager shall have the authority to:

• Hire and fire employees of gaming and hospitality operations.
• Create budgets and make financial decisions in support of gaming and hospitality.
• Ensure internal control standards for qualified management team(s)
• Establish policies and operating procedures.

 

SCOPE

In accordance with Wichita Tribal Resolution #WT-25-53, the General Manager is accountable for administrative and managerial oversight of gaming and hospitality to include:

Sugar Creek Casino

Sugar Creek Casino Hotel

Sugar Creek Inn and Suites

 

The General Manager is also responsible for successful food service operations and ancillary services fundamentally to business.  Services may be contracted to a third-party at the sole discretion of the Wichita Executive Committee or designated tribal management board. If services are contracted, the General Manager shall ensure compliance with approved third-party agreements.

 

RESPONSIBILITIES

The following is a list of executive-level responsibilities required for this position

• Establish business model(s) for existing casino, hotel, and food service operations for assessment of business growth opportunities.
• Define annual business plan(s) to improve casino, hotel, and food service operations and assist in conducting the annual evaluation of business practices.

Develop and manage operational standards for the following areas:

• Class II/Class III Gaming Operations
• Independent Hotel Management
• Inn keeping Management
• Multiple Dining Amenities
• Entertainment
• Workforce Development
• Accounting and Auditing
• Marketing and Sales
• Information Technology
• Security and Surveillance
• Ancillary services (maintenance, housekeeping, landscaping, pool service, etc.)
• Facility development and renovations
• Environmental Health and Safety

Create employment opportunities for Wichita and Affiliated Tribal members and other people within the Tribes’ jurisdiction.

Maintain accurate records of business activities and provide proper reports and data to monitor the administration of all accounting and financial record keeping associated with business endeavor

Comply with applicable Federal, Tribal and State laws, regulations, ordinances, and resolutions.

Develop and implement policies and procedures that ensure internal control standards are in existence for all business operations.

Assist Board Members in planning, organizing, monitoring, executing, staffing, directing, and supervising business enterprises.

Work in concert with Board Members in the development of short and long-range plans related to diversified business activities related to gaming and hospitality.

Adhere to competitive bidding requirements to select the most cost-effective means to accomplish enterprise projects.

Enforce best industry practices to maximize revenue and control costs related to accounting, analytical, business intelligence and information technology applications.

Serve as a positive role model and advocate on behalf of the Wichita and Affiliated Tribes.

Reports to the Board Members on a regular basis regarding enterprise activities but is required to work independently most of the time in conducting the strategic plans for gaming and hospitality endeavors.

Performs other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Possesses a positive, humanistic, and task-oriented attitude.
2. Skilled in human relations and management skills manifesting itself in the ability to proactively train staff, organize workload and direct subordinates.
3. Possesses skills in customer services, sales, and facility management.
4. Ability to direct and lead a multi-faceted workforce and lead by positive example.
5. Knowledge of information technology related to gaming and other business entities.
6. Strong communication skills both written and verbal.  Ability to read, analyze and interpret documents such as legal documents, contractual agreements, operating instructions, and procedure manuals.
7. Knowledge of the National Indian Gaming Commission Minimum Internal Control Standards (MICS), the Wichita Gaming Commission Tribal Internal Control Standards (TICS), Tribal-State Compact requirements and all applicable Federal/Tribal/State regulations.
8. Knowledge of tribal sovereign immunity and other laws applicable Native American governments.
9. Knowledge of banking, investment, and other lending institution principles.

EDUCATION/EXPERIENCE:

Minimum requirements of this position require a bachelor’s degree in business administration, management, finance, accounting, or related field of study or ten years (10) progressive responsibility in the casino gaming industry with at least six (6) years at a senior management level. Preferred experience in Indian Class II and III (compact) gaming, hospitality industry and multiple-site management.

GAMING LICENSE REQUIREMENT

Employment is contingent upon obtaining a Primary Management Official License from the Wichita Gaming Commission. The license process includes successful completion of a background investigation prior to being employed. The background investigation may include, but not be limited to:

• 10-year employment history
• 10-year residential history
• Extensive credit check
• National criminal records check
• Gaming license verification
• Occupational reference check
• Personal reference check

FIDUCIARY REQUIREMENT

Due to the nature of work required by the General Manager, the individual selected to fulfill the position will be required to act in the best interests of Sugar Creek Casino, Sugar Creek Hotel, Sugar Creek Inn and Suites, the Wichita and Affiliated Tribes and its subsidiaries or businesses related to gaming and hospitality.  The General Manager shall serve at the discretion of the Wichita Executive Committee or designated management board. Attestation shall be acknowledged by signature for this fiduciary requirement.

CONFIDENTIALITY

The General Manager shall maintain in strict confidence any information of a non-public nature relating to the Wichita and Affiliated Tribes, gaming and hospitality operations or any business the General Manager may gain or develop in the course of their employment and shall not disclose any such information to any person during or after the term of this Agreement except:

• information that is legally in the General Manager’s possession prior to the disclosure of

such information hereunder.

(2) information that, subsequent to its disclosure hereunder, becomes publicly available.

(3) information that becomes legally available to the General Manager from any third party.

(4) information that the General Manager discloses as permitted or required by law or order of

court; or

(5) information that is disclosed with the consent of the Wichita and Affiliated Tribes.

NEPOTISM

The General Manager shall not employ any immediate family members in the gaming and hospitality operations or any business in which the General Manager may provide managerial oversight. Immediate family members are defined as mother, father, spouse, children, and siblings.

SUPERVISORY CONTROLS:

The incumbent works under the general direction of the Wichita Executive Committee or designated management board. Assignments are delegated in broad general terms, and implementation is based on the experience of the incumbent. The incumbent is expected to perform delegated duties with minimal supervision; and is expected to use good judgment based on sound management principles. Performance is periodically reviewed and evaluated for the ability to produce finished projects; the quality, quantity, and timeliness of such projects; skill regarding negotiations, communications, planning, and decision making; resourcefulness and the ability to motivate subordinates; and job knowledge.

SUPERVISORY RESPONSIBILITY:

Directly supervises Department Managers within the gaming and hospitality operations and/or other business entities.

PHYSICAL DEMANDS:

The physical demands of this position must be met to successfully perform the essential functions: standing, walking, sitting, and using hands to finger, handle, or feel objects. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

PUBLIC RELATIONS:

Important attributes of any employee of the Sugar Creek Casino and the Wichita and Affiliated Tribes, along with the official performance of duties, are personal appearance and public relations. Each employee shall make every effort to be well-informed about the enterprise. Ensue a pleasant, courteous, and cooperative attitude and act in a manner to command respect of co-workers and all other personnel.

CLOSING:

Sugar Creek Casino is and Equal Opportunity Employer but does exercise Tribal and Native American Preference according to Federal Law.

 

Position: General Manager

Department: Corporate/Executive

FLSA Designation: Exempt