JOB DESCRIPTIONS
JOB TITLE: PLAYER’S CLUB SUPERVISOR
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DEPARTMENT: Marketing SHIFT: Days, Evenings, Weekends,
REPORTS TO: Marketing Manager Holidays as needed
FLSA DESIGNATION: Non-exempt WAGE STATUS: Hourly
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SUMMARY:
Responsible for the daily operations of the Casino Player’s Club, player development and special casino events in order to maximize revenue and profit. Ensures that the performance standards are achieved for customer service, operating procedures, internal audit, regulatory compliance, productivity and budgeted expenses. Performs all functions in accordance with applicable federal/ state/local laws and gaming regulations, the mission and objectives of the Sugar Creek Casino and the Wichita and Affiliated Tribes, as well as established policies, procedures and controls.
ESSENTIAL DUTIES include the following:
The following is a list of the main duties/responsibilities. However, other duties may be assigned as deemed necessary by reporting senior.
WORKS WITH MARKETING DEPARTMENT STAFF TO INCLUDE:
1. Making announcements for upcoming promotions and in the absence of Casino Host/Hostess ensures announcements are made throughout all premium shifts.
2. In absence of Casino Host/Hostess conducts drawings and promotions including filling out the 1099 information and winner’s documents.
3. Assist with special events to include working with celebrities as needed.
4. In absence of Casino Host/Hostess assists Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
SUPERVISORY RESPONSIBILITIES:
1. Provides support and leadership direction to individuals directly reporting to this position in accordance with the organizational structure.
2. Held accountable, to a high degree, for maintaining accurate and thorough departmental records and reports.
3. Develops personal relationships and manage staff to also develop personal relationships with premium players.
4. Provides the direction to insure effective tactical and strategic plans are implemented and designed to maximize both the short and long-term operating profitability.
5. Resolves miscellaneous guest complaints, referring to the appropriate Department Manager when necessary.
6. Develops and implements staff development plans for those employees who display the necessary skills, motivation and attitude to grow within the organization.
7. Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.
8. Maintains appropriate staffing levels in Player’s Club, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
QUALIFICATIONS:
EDUCATION and EXPERIENCE:
LANGUAGE SKILLS:
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or government laws and regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, clients, customers, media, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables.
OTHER SKILLS AND ABILITIES:
Basic analytical and deductive reasoning ability. Must be competent in computer skills. Must have superior interpersonal relations skills. Must have superior planning and organizational skills, ability to manage complex projects and investigations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
PUBLIC RELATIONS:
Important attributes of any employee of the Sugar Creek Casino and the Wichita and Affiliated Tribes, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the institution, pleasant, courteous and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution.
